Ashanti office of PURC targets 95% resolution of complaints in 2025

The Ashanti Regional office of the Public Utilities Regulatory Commission (PURC) is targeting more than 95 percent complaints resolution in 2025 and beyond.

The Commission in 2024 was able to resolve 95% of the 1,101 complaints lodged against Electricity Company of Ghana (ECG) and Ghana Water Company Limited (GWCL).

“Of the 1,101 complaints brought before us, 1,043 were lodged against ECG and 58 against GWCL. A total amount of GH¢262,558 was received from utility companies as a refund for consumers, and GH¢178,368 as revenue recovery”, Ashanti Regional PRO for PURC, Richard Asiedu told 3news.com.

Whilst keen on championing customer satisfaction and value for money, the Commission says it also ensures that utility providers are also not cheated by customers and also duly compensated for damage on their distribution lines, especially by road contractors.

“Through our intervention, a total amount of GH¢396,010 was received from road construction companies to Ghana Water Company Limited as compensation for network damage. Besides, 18 poles, 31 faulty meters replacement, 4 new service connection, 12 transformer replacement, and 30 pipe bust repaired”, Mr Asiedu stated.

Despite these significant achievements, the Commission says it wants to strategically position itself to be able to deliver on its mandate.

“If we want to position ourselves strategically, then as a regulator, we would have to be responsible, hence our decision to come out with an agenda for responsible regulation. We are going out to make sure that every complaint that comes to our office should be resolved – at least more than 95% resolution by the end of 2025. We want to keep the utility providers on their toes to deliver whilst also ensuring that customers adhere to their part of the agreement by paying their utilities,” Mr Asiedu said.

The post Ashanti office of PURC targets 95% resolution of complaints in 2025 first appeared on 3News.

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