Aviation: ‘Improve your services or be sanctioned’ – Aviation Minister to British Airways

This comes after bed bugs were found in a British Airways flight en route to Accra.

The British Airways have been warned to improve upon their services to Ghanaian passengers or risk being sanctioned.

This is according to the Aviation Minister, Cecilia Dapaah, who is unhappy with the service rendered by the airline.

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Her comments were in relation to reports that many Ghanaian passengers were left frustrated after finding bed bugs in their British Airways flights.

A report by The Sun claimed that a British Airways flight bound to Accra was delayed for at least four hours at London's Heathrow Airport after bed bugs were found crawling on the seats.

Addressing some officials of the British Airways on Thursday, Mrs. Dapaah criticized the airline for failing to check such a worrying situation.

She warned that the airline must improve their services to Ghanaian passengers or risk facing sanctions from the Aviation Ministry.

“For your own staff to walk away from it because they felt threatened by the bed bugs is not good enough,” she said.

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The Bantama MP went on stress that an airline of the status of British Airways should be delivering better service to its customers.

This was after attempts by the airline to explain the presence of bed bugs on the flights.

A release from the British Airways said "the presence of bed bugs is an issue faced occasionally by hotels and airlines all over the world”, adding that the airline “operates more than 280,000 flights on 280 routes every year, and reports of bed bugs on board are extremely rare”.

However, the Aviation Minister would have none of that, describing the situation as disheartening and unfortunate.

Mrs. Dapaah went on to chide the British Airways, saying she has had reports suggesting Nigerian passengers are given better treatment than their Ghanaians counterparts on arrival at the Heathrow Airport.

She stressed that she cannot understand why “we [Ghanaians] pay so much for our direct flight vis-à-vis our Nigerian neighbours” yet receive poor service".

She, therefore, called on the British Airways to adopt better ways of operating in order to give their passengers value for money.

This comes after bed bugs were found in a British Airways flight en route to Accra. Read Full Story