Accra West ECG assures customers of reliable power supply

 The Accra West region of the Elec­tricity Company of Ghana (ECG) has assured its cus­tomers of reliable power supply as it makes signifi­cant investments in infrastructure and equipment.

The General Manager for the Accra West region, Mrs Sariel Etwire, gave the assurance during visits to some production, manu­facturing, banking, financial and educational institutions, collective­ly classified as Special Load Tariff (SLT) customers of the ECG in Accra yesterday.

The General Manager and her team visited the SLT customers as part of a two-week nationwide revenue mobilisation exercise, dubbed, “Operation pay your electricity bill”, launched by the Acting Managing Director of the company.

According to ECG, the exercise targets all categories of customers with arrears, including residential, commercial, industrial and minis­tries, departments & and agencies (MMDAs). Through this exercise, the company aims to retrieve all debts owed by customers, to shore up its revenue.

Interacting with Management representatives of the SLTs, Mrs Etwire commended customers who promptly settle their bills to ECG.

She noted that through the reg­ular payment of bills, ECG is able to settle its obligations to external players in the energy supply value chain promptly, thereby avoiding interruptions in power supply.

“In our quest to further improve power reliability to customers, we have injected transformers of higher ratings into several communities whose demand have outgrown the transformers currently serving them. We have also augmented our fault teams to enable them resolve outage chal­lenges quickly when they occur; to reduce the downtime and improve customer experiences,” she said.

The SLT customers confirmed their satisfaction with the reliabil­ity of power supply, and called for regular engagements with the ECG, to strengthen the mutually beneficial relationship that current­ly exists.

Some SLT customers visited include Coral Paint, Fanmilk Ghana Ltd., Decorplast, Ashfoam, Qualiplast, Polyproducts, Diz­engoff, GIHOC Distilleries and Innolink Ghana Limited.

Mrs Etwire cautioned cus­tomers against interfering with the exercise, and/or undertaking illegal self-reconnection after disconnection. She revealed that special monitoring teams have been equipped to apprehend and prosecute such customers.

She encouraged customers to use ECG’s official channels including the ECG mobile app or *226 to pay their bills. Customers can reach ECG via its social media handles or call the ECG contact centre on 0302611611 for any assistance.

The Accra West region has eight operational districts. These are Ablekuma, Achimota, Amasaman, Bortianor, Dansoman, Kaneshie, Korle Bu and Nsawam.

 BY TIMES REPORTER

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