KFC Nigeria sorry after wheelchair user Adebola Daniel refused service at Lagos airport

“She refused to listen to reason and stood her ground that at [KFC] Murtala Muhammed branch, wheelchairs and wheelchair users of all shapes and sizes were not permitted in the premises and we should leave immediately,” he said.

In an audio clip taken after the incident, Mr Daniel’s wife can be heard complaining to a female worker, presumably the manager, that they “could have handled the situation better”.

“When you guys came in, we should have told you guys that wheelchair is not allowed… people know that wheelchair is not allowed [at KFC],” the employee replied, suggesting that the restaurant’s policy barred wheelchair users.

In a post on X on Thursday, KFC Nigeria said sorry to Mr Daniel and announced measures to address the situation, including training its employees on inclusion and empathetic customer service.

“We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected,” it said on X.

The statement followed the restaurant’s closure by the Federal Airports Authority of Nigeria (FAAN) and the authority’s order for KFC to apologise to Mr Adebola.

FAAN has also ordered the fast food chain to display a non-discrimination policy at the restaurant as a condition for reopening.