MICE CAFE: ‘Summit’ climaxing 2025 Customer Service Week (Oct 6 – 10) packs a powerhouse full of powerful speakers 

In a recent public address, President John Mahama criticized weak service delivery, particularly in the hospitality industry, pointing to untrained staff, poor customer care and a culture of nepotistic hiring.

His comments signals high-level political will to address these issues, as he emphasized that poor service diminishes visitor satisfaction, reduces repeat visits, and harms Ghana’s tourism brand.

It must be noted that, while the Ghana Tourism Authority (GTA) is responsible for licensing, setting service standards, training, and enforcement, it cannot directly control frontline service delivery. That role falls solely to the private sector, including hotels, restaurants, tour operators, and local staff.

Immediate steps needed to mitigate this current situation include mandatory customer-service training, national awareness campaigns, and quality benchmarks.

Much of this and more will be covered at the International Customer Service Summit (ICUSS 2025) hosted by Customer Service Africa, which comes off next week, on October 10.

Over 200 visionary leaders, executives, and service experts will gather at Tang Palace Hotel to shape the future of the customer experience in Africa.

“There will be expect insights, networking, recognition, and strategies that will transform the way you serve your customers,” says Priscilla M. Wellington, convener of the Summit.

With keynote speeches by Dr Dei Tumi and Lady Dentaa Amoateng MBE, and special guests including Dr Daniel Mckorley (CEO, MacDan), attending the summit with your team, you will be sure to experience professional renewal during Customer Service Week.

Registration is underway @register.eazytagg.com/oayj

The post MICE CAFE: ‘Summit’ climaxing 2025 Customer Service Week (Oct 6 – 10) packs a powerhouse full of powerful speakers  appeared first on The Business & Financial Times.

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