Fidelity Bank employees recognised for driving industry progress and resilience

Fidelity Bank, Ghana’s largest privately-owned bank, has emerged as a beacon of excellence with four of its key employees receiving noteworthy awards at the Ghana Association of Bankers Awards ceremony. Their dedication, talent and leadership shone brightly, underscoring Fidelity Bank’s commitment to leadership, innovation and customer protection, even amid recent industry turbulence.

Among the luminaries was Deputy Managing Director, Atta Yeboah Gyan, whose well-deserved recognition for outstanding leadership within the Ghana Association of Bankers CFO forum resonated throughout the hall. His pivotal role in ensuring the perspectives of banks were heard and considered not only contributed significantly to the industry’s stability during challenging times, but also underscored his unwavering dedication to fostering collaboration and unity within the sector.

Shining alongside Mr. Gyan was Director of Operations, Simon Adu-Gyamfi, whose exceptional contribution in addressing industry challenges – particularly in facilitating communication among member banks, CIT vendors and Bank of Ghana – earned him a well-deserved accolade. Adu-Gyamfi’s proactive measures – including data-driven analysis, a temporary business model for navigating armoured bullion van deployment delays and meticulous risk mitigation strategies – were instrumental in ensuring smooth operations and minimising disruptions.

Beyond operational excellence, Fidelity Bank also shone brightly in the fight against fraud, with Head of Financial Crime Management, Ransford Nana Addo, being acknowledged for his relentless efforts.  Addo’s initiatives include a robust fraud education programme and active collaboration with the ACFE Ghana Chapter, and have demonstrably reduced the incidence of Bank Account Takeovers. His proactive approach extended beyond Fidelity, sparking industry-wide conversations and leading to crucial reforms like SIM replacement regulations – a direct consequence of his dedication to safeguarding not only Fidelity’s customers but also those across the entire banking sector.

Rounding out the quartet was Head of Brand and Marketing Insights, Eric Frimpong Amponsah, who received accolades for his exemplary work in managing media relations and corporate communications for the financial sector. Amponsah’s unwavering dedication to transparency, building positive public perceptions and contributing to the industry’s overall reputation shone brightly. His commitment to effective communication and stakeholder engagement has been instrumental in shaping a more positive public perception of the banking sector, proving that clear and consistent messaging can build trust and understanding even amid challenges.

The awards ceremony, presented by John Awuah, CEO-Ghana Association of Banks, and Mansah Nettey, former president of the association, concluded with a resounding message: collaboration is key to the industry’s future success.

The accolades conferred upon individuals from Fidelity Bank stand as a testament of the bank’s relentless commitment to excellence and its pivotal role in steering through challenges confronting the industry. This acknowledgment firmly reinforces Fidelity Bank’s stature as a prominent force on the financial landscape. The bank, propelled by its recent financial report, remains on an impressive growth trajectory – spearheading innovation, prioritising customer protection and contributing to the industry’s overall stability.

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