The Chief Executive Officer of Driver and Vehicle Licensing Authority (DVLA), Kwasi Agyeman Busia has called for continuous capacity building for staff of the authority to ensure quality service delivery at all times.
He noted that capacity building necessarily paves way for workers to come-up with innovative ideas that enables them to improve on service delivery to clients, which ultimately makes it possible for DVLA to meet international standards.
The Chief Executive Officer made the call at this year’s mid-year National Conference of Managers of DVLA in Ho under the theme:” 25 Years of Transformational Service Delivery”.
Agyeman Busia announced that the Authority has transformed from manual to digitalization which makes their services more acceptable and attractive to clients as they acquire license within 30 minutes, thereby placing DVLA as one of the finest driver and vehicles licensing authority in the world.
The CEO stressed that the future and progress of DVLA lies in digitalization and therefore managers should regularly avail themselves for skills development to be able to meet customers desires in the acquisition of relevant documents as they operate in the transportation industry.
The Board Chairman of DVLA, Frank Davies said the image of the authority prior to the assumption in office by the current board members was bad.
The Authority’s image. according to him, was characterized by high level of corrupt practices, but the board and the CEO worked relentlessly to transform DVLA to a more transparent and accountable authority.
Mr. Davies said under his leadership, DVLA has transformed drastically in the area of infrastructure development, service operations with over 80 awards and honors to the Authority.
Seven new operational service centers he disclosed, have been put up at Axim, Tarkwa, Techiman, Wenchi, Effiduase, Kumawu and Akatsi, whilst 3 others were re- molded and inaugurated.
The Minister for Transport, Kwaku Ofori Asiamah commended DVLA for moving from an institution known for delays and the involvement of none staff popularly called “goro-boys” to the level that has exemplified itself in service delivery.
The Minister said the latest innovation DVLA has brought in acquiring documents is the online vehicle registration system which he stressed has removed the consistent bureaucratic delays associated with the manual registration process.
The Volta Regional Minister, Dr. Archibald Yao Letsa urged DVLA not to relent in their efforts to bring about reforms that would benefit their clients and the country as a whole.
The Volta Regional Manager of DVLA, Robert Aklamanu Williams encouraged managers to uphold the values of collaboration and innovation to bring about accelerated growth of the authority, saying the organization has achieved a significant milestone.
Story by Robert Abilba
The post DVLA deploys 7 new operational areas first appeared on 3News.
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