NS portal reopens with new digital reforms to ensure transparency, efficiency

By Christabel DANSO ABEAM

The National Service Authority (NSA) has announced the reopening of its revamped digital portal meant for the 2025/2026 service year.

This step, according to the Acting Chief Executive Officer (CEO) of the Authority, Ruth Dela Seddoh, during a press briefing in Accra, is to promote efficiency, transparency and accountability in the dealings of the administration.

She further informed that the online registration portal would officially open from October 8, 2025 to October 15, 2025 – a one week duration for all qualified national service personnel (NSP), while stressing the need to use only the official website of the office.

“The new registration process will only take place on the official website of the authority, www.gnsa.gov.gh, and the service year is set to begin on Monday, November 3, 2025,” She highlighted.

The reopening of the portal follows a directive issued by the President, John Dramani Mahama, in June 2025 to close the previous Central Service Management Platform (CSMP) after an audit brought to light notable irregularities and a weak data integrity in the system.

As the old portal’s contract ended in August, The CEO reassured the closure of it and noted that it has been replaced with a more secured artificial intelligence-powered digital platform which will promote fairness, improved user experience and curb fraud.

“We acknowledge that weak financial controls in the past have caused the state to lose millions of taxpayers’ money. In light of this, management has taken steps to introduce stringent IT reforms and enhanced internal controls with proper banking trails to combat payroll fraud. Additionally the authority has collaborated with the controller and Accountant-General’s Department and I’m pleased to assure you that payroll fraud will be a thing of the past,” she assured.

With the current system, each personnel will be entitled to a personalised digital dashboard containing posting details, institutional information, duty reports as well as allowance tracking and the instructions. On the other hand, there is an automated system to request, manage and verify personnel to help prevent delays.

Ms. Seddoh further indicated that the new platform embeds the national identification database to verify the identity of personnel, which assists in eliminating ‘ghost name’.

Refunds and caution against fraudulent sites

The CEO confirmed that all registrations made in June 2025 on the closed CSMP will not be recognised due to irregularities and inconsistencies. However, paid registration fees by personnel will be refunded.

She also cautioned personnel to pay attention to fake websites parading as the official website for the authority, while noting that they have identified seven fraudulent sites.

Military training, agriculture and digital skills

Acknowledging the President’s directive on basic military training for NSPs, the authority says it will collaborate with the Ghana Armed Forces to instil discipline and civic responsibility for 10,000 personnel’s.

On agriculture, the NSA says it is moving beyond placement. It is promoting youth employment and innovation.

The CEO further revealed that the authority currently has farms across all 12 regions, including a modern poultry facility, revealing that plans are being made to implement AI and agriculture technologies to improve productivity to attract the youth into agribusiness.

Also, service personnel will be equipped with a new digital skills training programme with practical training in digital marketing, web development and cybersecurity. This will improve their employability in a technology-driven economy.

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