Juapong ECG educates staff on safety, security

The staff of the Juapong District of the Electricity Company of Ghana (ECG) have been taken through a seminar on security and safety as they go about their duties.

The keynote Speaker, Chief Inspector Eugene Osafo Obiri, of the Ghana Police Service, who is in charge of Juapong, Frankadua, Nudu, Apegusu, Mpakadan and surrounding areas, explained to the staff the importance of  improving on their customer relations.

He said, “In some instances, the way you speak about your reasons for being on the field, expectations from customers and possible sanctions could lead to some anger and possible violence.”

Chief Inspector Obiri told the workers to always scan their environments to sense any possible danger and quickly retreat and report to their supervisors and the police.

He admonished that “as staff of ECG dealing with different kinds of people, you need to exercise and show very high levels of patience and restraint so as to possibly diffuse tension where necessary for work to go on smoothly.”

Expressing his disappointment in the activities of some of the staff and other non-staff of the ECG who extort money from unsuspecting customers in the name of the company, Chief Inspector Obiri admonished the staff to always be in the right attire and also be ready to show their staff identity cards to customers when necessary and to be diligent in their duties.

Ing William Ahenkorah, the District Manager for ECG Juapong District, which is under the Tema Region, on his part, cautioned the staff to inform and educate customers that ECG has gone cashless.

Given this, he said the staff must teach their customers how to make cashless payments, and warned the staff never to take money from customers in a bid to make their payments for them.

He cautioned, “Always be mindful that any act, which can be interpreted as contrary to company policy, such as staff not accepting cash payments could mean that the said staff could lose his or her  job if found to have gone against the policy.”

The seminar was necessitated by some field workers of the utility service provider who, sometimes, face threatening instances during their mandated field work.

The post Juapong ECG educates staff on safety, security appeared first on The Ghanaian Chronicle.

Read Full Story