BOSAG inaugurates Governing Council and Advisory Board

The Business Outsourcing Services Association Ghana (BOSAG) has taken a bold step toward transforming Ghana into a premier global hub for Business Process Outsourcing (BPO), IT Enabled Services (ITES), and Global Business Services (GBS) with the launch of its 5-Year Strategic Plan.

This landmark event was not only about unveiling a blueprint for growth but also about ushering in a new era of leadership and collaboration through the inauguration of BOSAG’s Governing Council and Advisory Board.

The launch of the 5-Year Strategic Plan represents a defining moment for Ghana’s outsourcing industry. It sets out a clear roadmap to position the country as a competitive destination for global business services, leveraging its youthful talent pool, growing digital infrastructure, and strategic location.

The plan outlines ambitious targets, including the creation of 100,000 international-facing jobs, ecosystem development, and policy advocacy to make Ghana a top destination for outsourcing and technology services. This vision aligns with national priorities for job creation and economic transformation, reinforcing Ghana’s commitment to becoming a digital economy leader in Africa.

Leadership for a new era

A major highlight of the event was the swearing-in of BOSAG’s Governing Council, the principal leadership and oversight body within the association. The Governing Council assumes the critical responsibility of steering BOSAG’s strategic direction and upholding its governance mandate.

Its role is pivotal in ensuring accountability, transparency, and alignment with national priorities while fostering collaboration between industry, government, and international partners to drive competitiveness in Ghana’s outsourcing ecosystem.

The Council brings together a dynamic mix of industry leaders and innovators. Kojo Afedzi Hayford, who serves as Board Chair, is widely recognised for his pioneering work in technology-enabled businesses across Africa.

As CEO of eSAL, Kojo has built a reputation for driving customer experience transformation and digital health solutions. His vision for BOSAG is rooted in showcasing Africa’s youth as ‘rough diamonds’ who, when empowered with exponential technologies, can transform global business.

David Gowu, CEO of BOSAG, is a visionary ecosystem builder and digital transformation leader with deep expertise in technology, talent development, and international business. His leadership bridges industry, government, and global markets to drive innovation and sustainable growth. David emphasized during the event that this initiative is more than a plan—it is a movement to transform Ghana’s role in the global business services landscape.

Other members of the Governing Council include Matthew Darkwa, Operations Director at AmaliTech, whose work focuses on nurturing local talent and creating sustainable tech jobs; Rolana Rashwan, a global business services consultant with extensive experience in positioning emerging markets as outsourcing hubs; Deborah Asmah, Co-founder of Npontu Technologies and a leading voice in AI and digital governance; Mavis Ampah Sintim-Misa, Board Chair of the National Communication Authority and a renowned expert in telecommunications policy; and Ryan Keilloh, Country Manager for Concentrix Ghana, who brings decades of experience in contact center operations and workforce engagement. Together, these leaders represent a wealth of knowledge and experience that will guide BOSAG’s mission to build a thriving outsourcing ecosystem in Ghana.

Strategic guidance through the Advisory Board
Complementing the Governing Council is the newly inaugurated Advisory Board, a non-executive, expert-driven body that provides strategic guidance, external insights, and credibility to BOSAG’s operations and long-term direction.

While it does not hold decision-making authority, its influence is significant in shaping high-level thinking, strengthening stakeholder alignment, and informing BOSAG’s engagement with government, development partners, academia, and the private sector.

The Advisory Board comprises representatives from some of the most influential organizations driving Ghana’s economic and digital transformation. These include the Ghana Investment Promotion Centre (GIPC), 24-Hour Economy Secretariat, Ghana Free Zones Authority, Ghana Digital Centres Limited, E-Learning Centre of Kwame Nkrumah University of Science and Technology (KNUST), Ghana Export Promotion Authority (GEPA), Institute of ICT Professionals Ghana (IIPGH), Generation Ghana, Federation of GBS Associations, Ghana Hubs Network, Soronko Academy, Tony Blair Institute for Global Change, Association of Business Service Leaders (ABSL), and Afrika-Verein der Deutschen Wirtschaft.

Their collective expertise spans investment promotion, policy advocacy, technology development, skills training, and international trade—critical pillars for building a globally competitive outsourcing industry.

Driving Ghana’s global competitiveness
The inauguration of the Governing Council and Advisory Board signals a new chapter for Ghana’s outsourcing industry—one defined by visionary leadership, strategic partnerships, and a shared commitment to building a future where Ghana stands tall as a global business services hub. With the combined strength of these two bodies, BOSAG is set to accelerate Ghana’s integration into the global digital economy, creating opportunities for businesses and individuals alike.

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