Ace Medical Insurance: Your partner in comprehensive health protection

In Ghana, healthcare can be unpredictable and costly. For many families and businesses, a sudden illness or accident can disrupt finances and peace of mind.

This is where Ace Medical Insurance steps in, providing reliable, accessible, and innovative health coverage that protects the lives and future of their clients.

Ace Medical Insurance offers a wide range of tailored insurance packages, designed to meet the diverse needs of Ghanaians.

Whether it’s hospitalisation, outpatient care, maternity services, treatment and care of some selected chronic diseases, Ace ensures that clients receive timely and high-quality healthcare. These packages are structured to be affordable, helping more Ghanaians prioritise their health without financial worry.

Specialising in both family and corporate healthcare, Ace Medical Insurance currently manages over 1,000 families, offering peace of mind to households across the country. Beyond families, Ace also serves over 200 corporate clients across diverse industries such as real estate, hospitality, healthcare, finance, mining, education, technology, and manufacturing. By providing tailored corporate health plans, Ace helps businesses take care of their employees, enhancing workplace wellness and productivity.

One of Ace Medical Insurance’s major strengths is its network of over 900 Health Service Providers nationwide, including leading hospitals such as 37 Military, Korle Bu, Nyaho Pharmacy, and EuraCare.

This extensive network ensures that whether you are in Accra, Kumasi, Takoradi, or Tamale, quality healthcare is always within reach.

Ace Medical Insurance’s commitment to excellence has not gone unnoticed. The company was recently crowned Innovative Healthcare Insurance Brand of the Year by the National HealthCare Insurance Leadership Awards 2025, highlighting its dedication to quality service, innovation, and client satisfaction.

Beyond business, Ace is deeply committed to corporate social responsibility (CSR). The company recently partnered with local community groups to provide health screenings and essential supplies to widows and elderly individuals in deprived areas.

As part of its Pink October initiative, Ace also organised free breast cancer screenings for both clients and members of the public, promoting early detection and raising awareness of a condition that continues to affect many women across the country each year.

Ace Medical Insurance continues to lead the way in Ghana’s health insurance sector, blending affordability, innovation, and social responsibility. With robust insurance packages, a strong nationwide network, a mobile app for convenience, and a telemedicine platform on the horizon, Ace is transforming how Ghanaians access healthcare.

Whether it’s for families or corporate teams, Ace Medical Insurance remains a trusted partner, empowering people to prioritise their health and secure their futures.

Leveraging Technology to Enhance Customer Experience

• “Pharmacy on Wheels” – Drug Delivery Service: As part of Ace’s continuous digital transformation and commitment to accessible healthcare, the company introduced the “Pharmacy on Wheels” feature within its mobile app. This innovative service allows clients to conveniently order prescribed medications online and have them delivered directly to their doorstep, eliminating the need for in-person pharmacy visits.

The initiative has been particularly impactful for clients managing chronic conditions who require timely and consistent medication refills. Beyond convenience, the service also promotes adherence to treatment plans, reduces the risk of missed doses, and ensures that clients receive trusted, verified pharmaceuticals through Ace’s network of partnered pharmacies. This addition reflects Ace’s broader mission to integrate technology with healthcare delivery, making wellness management simpler, safer, and more efficient for all policyholders.

• A.I Chatbot “Esi” for Instant Assistance: As part of Ace’s commitment to improving customer engagement through technology, the organisation introduced “Esi,” an intelligent AI-powered chatbot integrated into its website and digital platforms. Esi is designed to provide real-time assistance to users, offering instant responses to queries related to policies, benefits, and healthcare services. Operating 24/7, Esi ensures that clients receive timely support without the need to wait for human agents, thereby enhancing convenience and satisfaction.

Beyond answering questions, the chatbot also helps users navigate digital services, submit basic enquiries, and connect with live representatives when needed. The introduction of Esi marks a significant step in Ace’s digital service delivery, blending artificial intelligence with personalized customer care to make assistance faster, smarter, and always within reach.

• Ace TeleMed App for Virtual Consultations: In line with Ace’s vision to make quality healthcare more accessible and efficient, the company is preparing to launch the “Ace TeleMed App,” a comprehensive telemedicine platform designed to bridge the gap between patients and healthcare professionals. This innovative app allows policyholders to book and attend virtual consultations with certified medical practitioners, receive professional medical advice, and obtain electronic prescriptions without leaving the comfort of their homes. The platform also integrates secure digital records, ensuring patient confidentiality and continuity of care.

By minimising travel and wait times, the Ace TeleMed App offers unparalleled convenience especially for clients in remote areas or those managing chronic conditions. Beyond convenience, it embodies Ace’s broader commitment to leveraging technology to transform healthcare delivery, making it more personalised, affordable, and readily accessible. This initiative underscores Ace’s dedication to creating a digitally empowered healthcare ecosystem that prioritises both customer wellbeing and innovation.

Ace Medical Insurance continues to redefine healthcare in Ghana through innovation, accessibility, and trust. With its reliable insurance packages and user-friendly digital platforms, Ace remains committed to making quality healthcare simpler and more convenient for everyone.

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