The Tema Development Company (TDC) Limited has officially launched an innovative suite of client services, including a 24-hour call centre alongside newly introduced Prestige and Premium Service platforms, aimed at redefining public real estate service delivery and aligning with the national “resetting agenda” championed by the government.
The landmark event, held in Tema—the country’s foremost planned city and a historic hub for industrial and urban development—was graced by high-profile dignitaries, including the President of the Republic, ministers of state, members of the diplomatic corps, traditional leaders and a broad spectrum of stakeholders.
Delivering the keynote address, the Minister for Works and Housing, Kenneth Gilbert Adjei, lauded the initiative as a strategic and people-centred transformation that reinforces government’s digitalisation and public service reforms.
“Establishing a fully operational 24-hour call centre and first-class service tiers reflects a new standard in public housing delivery—professional, timely and responsive,” he stated.
He emphasised that housing must not only serve structural needs but foster equity, dignity, and opportunity in Ghana’s fast-urbanising landscape.
Speaking at the ceremony, the Acting Managing Director of TDC Ghana Ltd, Courage Kweku Makafui Nunekpeku, described the initiative as a national response to the call for a 24-hour economy.
“We are launching not just a new set of services, but a new mindset—an unrelenting commitment to client accessibility, reliability and excellence,” she said.
The Managing Director outlined the service package, which includes round-the-clock client support via phone, email, and chat; Prestige services with doorstep delivery and bespoke relationship management; and Premium services offering expedited, VIP walk-in experiences.
Additional offerings include a dedicated despatch service for same-day delivery within Accra and Tema, with options for global courier coordination for international clients.
The services are designed for high-net-worth individuals, investors, executives and the Ghanaian diaspora.
The initiative, stakeholders believe, will create new employment avenues, boost investor confidence and position TDC Ghana Ltd as a flagship institution for client-centric innovation in the public sector.
In closing, the minister reaffirmed government’s full backing, urging residents and investors to embrace the new platforms as a shared opportunity to build resilient and inclusive communities.
TDC Ghana Ltd’s transition into 24-hour operations marks a pivotal moment in the urban development trajectory—one that blends heritage with forward-thinking solutions to meet the aspirations of a modern Ghana.
The post TDC unveils 24-hour call centre, others appeared first on The Business & Financial Times.
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