GRA adopts collaborative approach to boost revenue collection

By Wisdom JONNY-NUEKPE

The Ghana Revenue Authority (GRA) says its shift from an enforcement-driven model to a more collaborative approach with taxpayers is improving compliance and strengthening trust.

According to the Authority, its strategy is aimed at enhancing the taxpayer experience in ways that encourage voluntary compliance, build confidence and support inclusive economic growth.

Speaking at the 2025 Customer Experience Conference in Accra, Commissioner-General Anthony Kwasi Sarpong said GRA’s embrace of technology and innovation has been central to this transformation.

“We have introduced online filing and payment systems, a special voluntary disclosure programme, faceless audits, an electronic VAT system and electronic tax clearance certificates, among others, to improve revenue administration,” he noted.

Mr. Sarpong added that these innovations have simplified filing and payment processes while reinforcing the Authority’s customer-centred strategy.

“We take pride in the progress we have made thus far. However, we understand that this journey is far from complete as we look forward to a GRA that is agile, innovative and relentlessly focused on customer service.”

Dr. Alex Adomako-Mensah, Commissioner-Support Services Division, said the Authority is also strengthening professionalism, empathy and a people-first attitude among staff to ensure taxpayer concerns are addressed promptly.

GRA has set an ambitious target of raising at least GH¢200billion in tax revenue by end-2025, up from GH¢153billion in 2024. The target forms part of a medium-term strategy to boost domestic revenue mobilisation and improve the country’s tax-to-GDP ratio.

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