Standard Chartered hosts maiden “Ops to Ops” client engagement forum

Standard Chartered Ghana has hosted a transformative new initiative, Ops to Ops (O2O) — a client engagement forum designed to connect directly with the operations teams of its corporate and institutional clients.

Unlike traditional forums that focus primarily on senior executives, O2O zeroes in on the individuals who engage with the Bank’s systems everyday — the operations professionals who are instrumental in the execution of transactions, processes, and client servicing.

Speaking about the initiative, Chief Technologies & Operating Officer for Ghana and Africa Shiekh Jobe said, “The Ops to Ops (O2O) forum marks a bold shift in how we engage — going beyond boardrooms to connect directly with the engine rooms of our clients’ businesses. By directly engaging member of operations teams, we gain unfiltered insights that power real innovation, drive adoption and resolve issues at the root.”

A new approach to client engagement

The inaugural session in Ghana brought together operations staff from several leading corporates and institutions, creating a platform for candid, technical and constructive conversations. Participants discussed what’s working well on the Bank’s platforms and identified areas where improvements could enhance their day-to-day operational efficiency.

Discussions covered system usability and process efficiency, pain points in transaction workflow, opportunities for innovation and integration and suggestions for platform enhancements.

Delivering real results

Early outcomes from the forum have been encouraging. Participants have commended the Bank for creating a space where their voices could be heard — not just to raise issues but to help shape solutions. The outcomes of the forum are palpable with some degree of impact already made. Client gained more clarity on ISO20022, Cyber Security, underused tools and digital capabilities.

Additionally, the session spurred the development of client-specific solutions, through joint brainstorming and feedback loops. Further, the Forum was a launchpad for the resolution of thematic pain points, as action items were tracked and escalated for rapid fixes.

Looking ahead

The launch of O2O in Ghana is part of Standard Chartered’s broader commitment to client-centric innovation. By equipping its own teams to listen actively and engage directly with operational stakeholders, the Bank is unlocking a new level of partnership and service excellence.

The Bank plans to institutionalise the O2O forum as a recurring engagement, ensuring ongoing dialogue, continuous improvement, and deeper collaboration with its valued clients — from operations to operations.

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